Just about everybody in this world is struggling along in their own way, trying to be happy, have more time and make a good living. However, when people who happen to be in the tourism industry take too much of a 'poor me' attitude, the results for guests are always substandard. In Portugal's pousadas and other luxury Portuguese castle accommodations, you'll get none of that attitude! Owners, reception staff, waiters, cleaners, concierges and just about every other person you encounter will have top-notch customer service skills.